At Mumbai Sex Toy Market (mumbaisextoymarket.in), customer satisfaction and hygiene safety are very important to us. Due to the intimate and personal nature of our products, we follow a strict refund and return policy.
🔁 Returns Policy
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Returns are NOT accepted for sex toys, intimate wellness products, or adult items once delivered.
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This policy is in place for health, hygiene, and safety reasons.
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Opened, used, or tampered products cannot be returned or exchanged.
🔄 Replacement Policy (If Applicable)
A replacement may be provided only if:
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The product is damaged, defective, or wrong item delivered
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You inform us within 24 hours of delivery
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An unboxing video is shared as proof (mandatory)
Once verified, we will arrange a free replacement.
💰 Refund Policy
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Refunds are issued only for prepaid orders if the product is unavailable or the order is cancelled by us.
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Approved refunds are processed within 5–7 working days to the original payment method.
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Cash on Delivery (COD) orders are not refundable once shipped.
🚫 Order Cancellation
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Orders can be cancelled before dispatch only
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Once shipped, the order cannot be cancelled
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Refusal of delivery will not qualify for a refund
📦 Discreet & Safe Handling
All returns (if approved) and replacements are handled with complete privacy and discreet packaging.
📞 Contact Us
For refund or replacement requests, contact us at:
Website: https://mumbaisextoymarket.in
Phone / WhatsApp: [7407606220]